FAQ and Troubleshooting

Find your problem below. This list grows over time.

I made changes but my site looks the same

Changes only go live when you click Publish. Save Draft keeps your work, but visitors can't see it yet. Publish, then refresh the page.

Publish won't work

Publish stops if any section still has unsaved changes. Click Save Draft, then try again. If that doesn't help, refresh the editor and try once more.

I didn't get my confirmation email

Check spam and junk. Wait a few minutes. If it's still missing, try signing up again to get a fresh email, or contact support.

My custom domain says it's not connected

DNS changes can take a while. Double-check each record, make sure old records are gone, and wait. If www connects but your bare domain does not, an old A record or a forwarding rule is the usual cause. See Connecting a Custom Domain for the full checklist, including where old records hide at Squarespace, GoDaddy, Namecheap, and Cloudflare.

My contact form isn't sending email

Make sure you typed a destination email and published the site. Check your spam folder. Test with a different email address if you can.

I clicked Return in Canva and nothing happened

Make sure you're logged in to the builder in the same browser, then click Return in Canva again. Check your asset library too; the edited image may already be there. See Editing Images in Canva.

My edited image lost its animation

Images edited in Canva come back as a still picture. Animated (GIF) export isn't supported yet.

A page shows "not found"

The page's address may have changed, or the page may have been deleted. Open the page list in the editor and check. Fix any links that point to the old address.

A banner says someone else opened this page

It means another person opened the same page in the editor recently. You can still edit, but if you both change the same section, the last person to save wins and the other's changes are lost. Agree on who is editing first, or click Edit anyway to hide the banner.

I deleted a block by mistake

Click Undo right away. Undo remembers what you did during this visit to the editor, so it works best if you act before you leave.

My site was paused

A trial that ended without activation pauses the site. Click Activate site. Nothing was deleted.